Drew Boswell

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Asking Hard Questions: an essential key to achieving success

Jesus regularly asked questions. He did this as a way of teaching the disciples and to help them understand who He was. When Jesus asked questions it also helped those around Him to understand what was important to Him.

  • What do you think about the Christ? Whose son is he? (Matthew 22:42)
  • Which is greater: the gold, or the temple that makes the gold sacred? Which is greater: the gift, or the altar that makes the gift sacred? (Matthew 23:17-19)
  • When I broke the five loaves for the five thousand, how many basketfuls of pieces did you pick up? (Mark 8:19)

Jesus’ ability to ask well crafted questions helped His followers to understand very deep and life changing spiritual lessons. As a leader, it is important to learn to ask the right questions, at the right time, to the right people. We call this evaluation. Questions help to accomplish various things in an organization but consider the following:

  1. Evaluation helps everyone on the team to define a “win.” In organizations there are as many definitions for “win” as there may be staff working for the organization. In church life you may have a staff, support staff, and volunteers who are all working for the church but they may all have a different expectations of success. If the church has a service on Sunday “WIN!” If there is a new family that ventures through the door “WIN” If there are no sound or audio/video issues “WIN!”

When you sit down and ask the hard questions then everyone is able to see what is important, just by what questions are asked. If the organization is not asking questions of evaluation, then that in itself speaks volumes. In sports, identifying a win is easy. Did we win the game? Anything else is a loss. Coaches and players are evaluated by how effective they are at putting points on the scoreboard and winning ball games.

In your organization, what is a “win?” Does this help you move toward something? Also, in sports each season is brand new. You get to start over. In church life, every year builds upon the previous one. There are no “mulligans.” Forward steps are made while pulling the weight of the church’s past. The first step in evaluation is to have an agreed upon “win” for whatever it is you are trying to evaluate. The older the church is, the more people have to be led to “this is a win”

  1. Evaluation helps to align budgets with expected outcomes. To continue our sports metaphor, there are agreed upon rules, set number of players, and basic needed equipment (balls, bats, helmets, shoulder pads, etc.). It is obvious when a sports team spends money on things that don’t help it to win, because their winning, scoring, etc. is affected (or their new scoreboard is the size of a small planet).

If a football team decides not to hire an offensive coordinator and let a volunteer handle it when they have time, then they may see the drastic effects of this decision on the first game of the season. So while the gold rims on the team’s bus may look nice, they will lose because they put the money in the wrong place (and they probably are getting horrible gas mileage).

If a new coach is hired (because the previous coach was not winning) and they have a losing season, it won’t be too long before he/she will be replaced. Why? Not because he was not a nice guy, or loved sports, but because he was not leading the team to win ball games. Churches have different definitions for success, but you can determine what they feel is important by where they put their money. Are you utilizing your resources to accomplish the win? Are you wasting precious resources on things that are not helping you to “win?”

  1. Evaluation helps one to better manage time. There is the famous illustration of the college professor who displays an empty jar and has several large rocks that he then places in the jar. He then asks the class, “Is the jar full?” They say, “yes.” The professor then gets out pebble sized small stones and pours them over the larger stones. He then asks, “Is it full?” They say, “yes.” He then pulls out sand, etc. you get the idea. Evaluation helps us identify what are the large stones, the most important things in ones’ life. Those large stones have to go in first, they won’t fit if you have already put the pebbles, sand, etc. in first. Evaluation asks, “What are the large stones and are they getting into my life first?” 

I would argue that the most precious resource that you have is your time. If you want to get more out of your day, or accomplish those big goals you have set, then they have to be prioritized, they won’t fit once you have dealt with the constant urgency of the present. Evaluating helps the leader show where he/she feels time should be spent by the organization. Asking, “What is consuming most of our time?” and “is it being effective in helping us accomplish the win?” is incredibly important. What are the “big rocks?” and are we delegating/prioritizing the needed time to see that they are getting done?

  1. Evaluation helps to clarify mission. If everyone in an organization has a different definition of a “win,” then leaders will budget and calendar with their definition in mind. This difference leads to different goals relating to different missions and values within the same organization.

This leads to an “every man for themselves” mentality. If you need something then you compete for resources and personnel against other staff or leaders who are trying to accomplish their own mission. When you evaluate and ask the hard questions then resources are directed toward a common direction. Calendars are aligned to accomplish the same things. Mission begins to be clarified among the organization because the win has been defined and questions are being asked to determine if what you are doing is being effective at accomplishing it.

Luke 14:28-30 “For which of you, desiring to build a tower, does not first sit down and count the cost, whether he has enough to complete it? 29 Otherwise, when he has laid a foundation and is not able to finish, all who see it begin to mock him, 30 saying, ‘This man began to build and was not able to finish.” (ESV)

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Click here to read more articles written by Drew relating to asking questions and evaluation.

Involving Specialists When You are a Generalist

umbrellasThis past Tuesday evening was a Cub Scout meeting. As the leader of my son’s age group we were continuing to go through first aid requirements for a rank advancement. We had to move a couple of times because the church where we meet is having some construction, but eventually we settled in the front of the church sitting on the grass. That evening we had a couple of new scouts that were supposed to be in the older group (they had met off campus that evening and they did not get the word so they sat in with us). So with new faces and beginning a little behind our normal schedule I started to work through my presentation.

We began by reviewing previous weeks (what should go into a first aid kit, defining first aid, how we had made our own first aid kits, etc.) and then we started into new material. We began discussing “hurry up” cases like severe bleeding, heart attack, stroke, etc. and as I asked the boys the partner up to practice scenarios, for the first time I looked up and scanned the parents who were sitting toward the back.

One of the dads there was in medical scrubs, so I just asked him, “Sir what do you do?” and he responded “open heart surgery.” Of course, I laughed out loud. Here I am teaching first aid while a person who does open heart surgery was sitting in the back of the crowd. An expert in all things first aid was there but a novice was doing the teaching.

As I have reflected on this crazy turn of events I wonder how many times in organizations those who are “experts” are not utilized; they are in essence sitting the back of the crowd. As the night progressed and we moved from severe bleeding, to stoke, to choking and the heimlich maneuver, I constantly looked to him and said, “let me know if I get this wrong” and “please feel free to add something” and he did eventually jump in and begin to add some great insights.

Generalists and Specialists

The Merriam-Webster dictionary’s simple definition of a generalist states a generalist is “a person who knows something about a lot of subjects”. A specialist is defined as “a person who has special knowledge and skill relating to a particular job, area of study”. In my example above I have a shallow and broad range of knowledge about first aid. The “open heart” expert dad has “specialist” knowledge in medicine – which is much deeper and specific than my own. That’s what he does for a living. Doesn’t it make more sense to let him lead this specific area of study with the boys?

Specialists add a depth to what you are doing; so how does one include then, especially if you are a generalist?

  1. Advanced Planning – As with any degree of creativity and ingenuity, these things often take time to put together. You can’t ask someone to prepare a wonderful presentation, a speech, or even be there if your request comes at the “last minute.” As the leader, take the time to think way ahead and you will be surprised at how many opportunities and specialists will present themselves to your organization. They have always been there, you were just not in the right frame of mind to see or utilize them.
  1. Communication – Once your plan is together, then communicate it with the group who is involved in what you are doing. Give the invitation to those whom may have a specialty in a given area to help in that one area.

Many people are unwilling to lead an effort as a whole but they may be much more willing to lead an evening, or specific meeting – especially if it involves something they are passionate and knowledgeable about.

  1. Leave the Ego at the Door – People are leaders for different reasons. If you are a leader who always wants to be in the spotlight, then you are limiting your organization. If the teaching, speaking, leading, etc. always has to be done by you, then you are blocking great opportunities and moments from your organization.

Make sure that this is not being done because of your pride, that you have not communicated with others, or simply haven’t taken the time to plan things out.

 

Choosing to Move Toward the Complex: One Leader to Teams

org-chartThis past summer we had our largest Vacation Bible School and this past weekend we wrapped up our largest Fall Festival in decades for the church. In both of these instances we had a follow up meeting with those who helped lead these ministries and outreach efforts. In both cases we came to the same conclusion/agreement – we have to move from individual leader/s to teams. This transition marks a very important change in the church culture (at least in the children’s ministry).

What Happens If We Don’t Change How We Operate?

If we continue to grow while maintaining the same structure, it will cause damage to the organization. Its similar to a child wearing shoes several sizes too small — pain, discomfort, and eventual discarding the shoes all together. Those leaders who are in key places of your effort, if they are pushed past a certain point, then they will grow overwhelmed as in a wave of a tsunami. Growth can always be challenging, but if it is not properly managed it can lead to burnout and people bing hurt. We begin the process by asking:

Do We Really Want to Continue to Grow?

 It is easy for organizations and leaders to get to a point where they are happy with the size. They say to themselves “this far and no further.” If we don’t change how we operate then damage will happen, the performance that is driving the growth will stop, and the growth levels will stop and adjust to how you have reacted to these new challenges. Change is necessary at every step of growth. So, as the leader you have to determine if this is the point where we need to change, or do we continue to do what we are doing because it is working.

For our team, the next step of growth is to push down to another level in the organization. In Vacation Bible School one leader cannot do crafts, Bible story, etc. we must transition to a team of people leading crafts, Bible story, etc. Our rooms are not big enough, and there are simply too many people in a given area.

With Fall Festival there are simply too many details that have to get accomplished in a limited window of time (after church but before the event starts). In Fall Festival we need to move toward a team of people leading with one person over food, another over games, another over registration, etc. In both of these instances we are moving from one leader to teams.

org2

What are the Challenges to This New Growth Step?

  1. Communication. When moving from one person leading everything communication with multiple levels of people can be difficult. Once they could simply send out a letter to helpers, have a meeting, and all information is easily communicated. But when a level is added to the organization communication becomes more complex. In an age of Facebook, twitter, etc. look for tools that will help you in this developing and more complex effort. Everyone does not need to know ever detail – now you must divide communication into who needs to know what is essential to their departments.
  1. Training. Leaders move from doing everything themselves to delegating to second tier leaders. The primary leader shouldn’t do anything that deals with (insert responsibility, food ex.) instead he/she should delegate this item to the (insert team leader, food ex.) and trust this team to take care of it.

This is often difficult for a leader who is used to doing everything themselves. In this process of handing off responsibility to others, the main leaders should make sure people know what they need to know and have the resources they need to do their job.

  1. Recruiting. With this new tier of leadership there are new people in the room. The main leader and their team are comfortable with how they have done things up to this point, and there is probably a level of rapport. These new leaders have to be allowed into the leadership circle. The old days need to stay in the past and not brought to the table — a new day is here with new people at the table.
  1. Budgeting. Spending can get out of hand quick if teams are given free reign on spending. With one leader, it is much easier to keep track of spending, but now individual departments have to be given budgets to make sure things stay on track. 
  1. Meetings. Meetings are held as departments instead of the team as a whole. There is nothing more frustrating than to be in a meeting that has little to do with you or your department. There will be times when the whole team needs to meet (vision casting, theme reveal, discussing the event as a whole, etc.) but many times it would be better if individual teams meet at a time convenient for them, and they can discuss what is essential to them.

I am very excited to see what God is doing in our ministry, and am constantly challenged by Him in areas where I need to grow. This is the wonder of ministry, our job is never done, and we are never able to say, “done.” There will always be families and friends that need to hear about Jesus. The more He stretches me and grows me, the better equipped I am to reach the lost. How about you? What challenges are you facing in your ministry?

Is the Resurrection of Jesus a Fairy Tale?

storytelling_30526Mankind loves a good story. When it is told in an engaging way it allows the hearers to let go of reality and believe what they know is a deception. They cry for characters when they experience tragedy or lost love, and rejoice for them when the character experiences the happy ever after. They allow themselves to go on a journey, a roller-coaster-ride of emotions, all while knowing what they are hearing and seeing if false, fictional, or took place in a far away place or distant time.

Good story telling causes us to feel and enter into a mindset of believing the false, what Tolkien calls “secondary belief.”[1] All good stories have the same main parts: love found, love lost, and then love found again; good overcoming evil; the journey of a hero who overcomes impossible odds; defeating aging and time travel, fixing our past mistakes, etc. So even in a time of science and with all the advancements we have made as a species – we still want and crave certain things from this life. We still are searching for happiness, completion, and purpose.

Mankind wants to stop growing old and overcome death, to find true love, to know and be known, to overcome their past, to be noble, etc. We seek them in our stories and entertainment. Great books, movies, art, or theatre engage us in this journey as our hearts desire to touch upon these common themes. This desire to be caught up into these stories and to be carried along for a time is so prevalent that a whole cottage industry of making costumes and going to conventions dressed as characters has developed and is incredibly popular.[2]

We love stories and our hearts desire to enter into a world where we can find the answers to what we long for. Tim Keller shows in a talk he gave at Belhaven that “all human beings underneath feel there should not be death, that we are not meant to die, we shouldn’t lose our loved ones, good should be triumphing over evil, there ought to be a supernatural world, we should not be stuck in time and then we are dead. . .”[3]

Keller goes on to discuss how Tolkien said that people have been told and experience reality (there is death, good does lose to evil, etc.) but our hearts know that these things are true in “reality”, but it is in a fantasy story that mankind can know a truer reality of the ways things can be.

This is why the gospels hinge on the resurrection of Christ. Our hearts experience a reality of death, hate, despair, heartache, separation, loss, etc. Our spirits search to fill a longing and we escape into stories. We are caught in “Life as it is, and life as it ought to be.” Jesus breaks into our broken lives from another reality – and shows that there is another reality and “other place” and does it through miracles, and explanation, and culminating in the resurrection. Jesus enters our reality from somewhere else and He then leaves to go back to that the other reality but leaves a promise to return.

The wonder of the gospel is that it takes all the parts of the ideal (good overcoming evil, victory over death, fixing all past mistakes, truly being known, peace, finding true love, etc.) and brings them to our broken reality. It is no longer a fairy tale or myth to be able to experience these things. They can be found in Jesus Christ, even while living in our reality. Writers and artists have been pointing to Jesus since creation – they wanted to show that another way is possible they just didn’t know how. They believed that there should be another reality than what they experienced, so they weaved their stories. We have the greatest story ever told in the person of Jesus Christ – and it is not a fairy tale or myth, this “other reality” is true.

Jesus and His resurrection make those things we thought were real to be false, and shows that what was thought to be unreal and impossible to be real and possible. Yes there is evil but it has been defeated. Yes, there is death but it has been overcome. Yes, you have past mistakes, but they can be forgotten. Yes you have loss, but it can be restored. Yes you feel all alone, but there is a Creator who knows you with an infinite knowledge and loves you with an unimaginable devotion.

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Below is a wonderful video of Tim Keller and his discussion of this topic. The first 3/4 of the video discusses an apologetic of the Bible.


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[1] “Not all authors believe that suspension of the disbelief adequately characterizes the audience’s relationship to imaginative works of art. J. R. R. Tolkien challenges this concept in his essay “On Fairy-Stories“, choosing instead the paradigm of secondary belief based on inner consistency of reality. Tolkien says that, in order for the narrative to work, the reader must believe that what he reads is true within the secondary reality of the fictional world. By focusing on creating an internally consistent fictional world, the author makes secondary belief possible. Tolkien argues that suspension of disbelief is only necessary when the work has failed to create secondary belief. From that point the spell is broken, and the reader ceases to be immersed in the story and must make a conscious effort to suspend disbelief or else give up on it entirely.”

https://en.wikipedia.org/wiki/Suspension_of_disbelief

[2] http://tampabaycomiccon.com/about-us/

[3] https://www.youtube.com/watch?v=1o6nxKhbbF8 30:00/39:04

I Need to Cut My Grass, Trim My Nose Hairs, and Wash the Dishes

f68a0d99a1df8b07bdec7a1a4d17a8b3As I drive up into my driveway I see them. They cry out as they reach for the sky. I know the longer I put it off the more the machine will struggle to bring them back down to size. The weekday evenings are filled with activity and shuttling children to one activity to the next. While we hurriedly pull in and then reverse back out – there they remain, taunting me.

Weekends are spent with even more activity and shuttling to activities. But eventually I begin to feel the burning stares of the neighbors and almost feel the breath of their loud sighs as if I alone am bringing down the value of their homes. Eventually we can’t find the dogs, and the children begin to carry machetes to go to the bus stop in the mornings.

I say to myself, “I have got to cut the grass!”

Cutting the grass is an activity that I enjoy and I do feel that to be a good neighbor I need to keep the bahia under control but where do I fit in time to do it? When I see manicured lawns I say, “wow,” and ask “where do they find time to make it look that good?”

During the summer months and the early fall I have a lingering box on my weekly “to do” list that often times does not get checked off; cutting the grass. I know I need to do it, but there are so many other things that seem to crowd out time to do it. There are only so many daylight hours of the day.

screen-shot-2016-10-01-at-7-33-38-pm_______________________________

Do you have a “cutting the grass” item on your “to do” list that keeps getting pushed to next week’s list again and again? For some it may be “go to the gym” (and actually work out), “eat right,” or “spend time with my kids.”

After the Christmas break last year my son Joshua wanted me to help him build a catapult for a school club that he wanted to join. We talked briefly about the requirements, drew out a design, and even made a mock up with a model. Then life stepped in and started stealing time. Weeks went by and every week continued to be filled with one activity and then another.

One important activity after another were placed on the calendar and religiously followed. Eventually we never ended up making the catapult – I still feel horrible about it. He has never brought it up and we are on to another school year but the reality is that I allowed other things to take priority over our plans. I missed an opportunity to have a special time with my son. To be honest I don’t even remember what those “important things” were that stole the moment away.

I have found that this is often the case – the immediate “crisis” robs the long-term truly important items. I would not put Joshua’s project on the same lines as “get a haircut” or “paint the house” but if things are continued to be put off until another day then people will eventually start calling you “honey” from behind and your neighbors will finally riot with pitchforks saying, “kill the beast who doesn’t cut his grass!”

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So how do keep things under control where our homes are (somewhat) clean and neat, our personal hygiene is presentable, and our children know we love them? May I suggest the following:

  • Everything has to have a priority order. Your children, spouse, and home are more important than anyone else’s – because they are yours. You are responsible for them, no one else. So, therefore, your priorities will be different than your friend’s. So when life happens, you have to measure this “crisis” in light of how it will affect what you alone are responsible for.

If it is happening to someone else it is always a “priority” and a “crisis” for them – but it may not be for you, and it doesn’t have to be. How many times do you think you can miss your kid’s ball games, performances, wedding anniversaries, etc. to rush off for someone else’s “crisis” before your family will know that they are not very high on your priority list?

What about the grass? Well, you may be getting an idea for why my grass is knee high and there are dishes in the sink.

Sit down. What I am about to say may cause you to become light headed. Ok. Are you ready?

  • It is ok to say “No.”

. . . . .ok are you back with us? Here, put this cool rag on your head. Yes other’s priorities want an answer. Others want you to do stuff, constantly. But, there will come a time, when they will want you to place an item higher on the priority list than it should be (above family, wife, children, etc.) and you will know that you should say “no.” It’s ok. They may even get mad, but at the end of the day your kid’s won’t resent you and you won’t be sleeping on the couch.

  • Create margin in your life. I am a pastor, so my calling in life is to minister to other people. I am expected to be there during times of crisis in people’s lives, and I am glad to be there. I am honored to be there, and for people to call me during times of crisis. But honestly, this doesn’t happen every day.

But when it does happen, I need to run to my car, and leave. For those times when this does happen, it has to be measured against many times when I was there. But not just there. I need to be engaged, present, and participating in what is going on in the family. When I do this, they will understand that when a crisis does hit, then I need to go. For some it may be business trips, sales calls, etc. so when you need to be away – let that time away be balanced with other time spent with them. Don’t overcrowd your schedule and “to do” list. Give yourself time for those emergencies.

So what if they don’t happen? Then cut the grass.

  • Give yourself a break. Seriously. So what if your grass is getting high, there are dishes in the sink, or the beds are not made? Life will continue, the earth will continue to rotate, and “this too will pass.”

Your kids will not always be with you, they will not always come to you when they scrape their knee, and eventually will drive themselves to wherever they need to go. The schedule will eventually slow down when they drive off to college or walk down the aisle. There will be days later for clean houses, manicured lawns, and trimmed nose hairs – for now I have to go. It’s time for Cub Scouts.

 

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